As COO at Industrial, Laura directs the day-to-day operations in all aspects of financial management, recruitment, onboarding, and service delivery modelling. Laura is a major contributor to the values and culture of the agency, designing and enforcing processes that enable team members to work in harmony, and to do what they do best. Her strong leadership skills and dedication to operational tools and systems ensure client goals are consistently met, and projects are delivered on time and on budget.

Laura holds a Bachelor of Arts in Communications from the University of Ottawa and a Diploma in Business Marketing from Algonquin College. With experience in some of the city’s top agencies, she also has an extensive background in project management and media buying.