Monthly Support Plans
If your organization needs a high level of support with guaranteed, quick turnaround time for your updates, a Monthly Support Plan will work best for you. Under these plans, our team proactively plans and expects to be completing support requests, and we provide the highest Service Level Aggreement.
Support time can be purchased in 10, 20, or 40 hour blocks. If you don't expect a high volume of support requests, nor need the fastest possible turnaround time, but still need to manage a budget for your support usage, our Support Blocks are right for you. We'll commit to a Service Level Agreement for response time, and you'll be able to plan your budget effectively.
What is included in support hours?
- Routine bug fixes, minor updates such as: plugin updates, CMS updates, content changes
- Troubleshooting application or hosting issues
- Content & graphic changes
- Module and plugin installations
- Project management and administrative time required to fulfill support requests
- Ad hoc training and telephone support