Our Services


User Experience Design

Designing for the user is at the heart of what we do every day. Our UX team engages deeply with our clients and collaborates closely with our technical experts. As a result, we gain in-depth understanding of what makes your users tick, and what is (and isn't) technically feasible. We never design a solution that can't be implemented.

  • Content strategy
  • Analytics research
  • User research / user personas
  • Process maps / decision trees
  • Information architecture
  • Wireframing / prototyping
  • Usability testing

Technical Impementation

We're passionate about modern technology stacks; particularly open source frameworks and tools. The open source community is important to us so we give back through code, conference talks, and community engagement.

It is important that we get usable sites and applications into our clients hands fast, and then iterate. To do this, we value convention over configuration and use test driven development to avoid fixing the same bug twice.

  • Websites
  • Web applications
  • Content management systems
  • API development and integration
  • Data modeling
  • Hosting
  • Security

Creative Design

Our creative team knows that visual storytelling is essential. Essential to the user to guide their experience with your digital product, and essential to your brand to communicate your message. That's why, when it comes to design, we go beyond the user interface.

  • Website and app design
  • Brand and identity systems
  • Visual asset research
  • Digital marketing collateral

Business Process Modelling

At Industrial we love to dive deep into your business to understand your goals and objectives and the products, services, tools and processes that you need to achieve success. Our model of co-creation with our clients exposes us to their challenges, and our team are experts at navigating through those challenges to find smart, measurable, attainable, realistic, and timely (S.M.A.R.T.) solutions.

  • Ideation
  • Solution design
  • Process and workflow analysis
  • Technology evaluation

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Support Plans

Monthly Support Plans

If your organization needs a high level of support with guaranteed, quick turnaround time for your updates, a Monthly Support Plan will work best for you. Under these plans, our team proactively plans and expects to be completing support requests, and we provide the highest Service Level Aggreement.

Support Blocks

Support time can be purchased in 10, 20, or 40 hour blocks. If you don't expect a high volume of support requests, nor need the fastest possible turnaround time, but still need to manage a budget for your support usage, our Support Blocks are right for you. We'll commit to a Service Level Agreement for response time, and you'll be able to plan your budget effectively.

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What is included in support hours?


  • Routine bug fixes, minor updates such as: plugin updates, CMS updates, content changes
  • Troubleshooting application or hosting issues
  • Content & graphic changes
  • Module and plugin installations
  • Project management and administrative time required to fulfill support requests
  • Ad hoc training and telephone support